Organizational Conflict

This course will provide you with an overview of the theories, methods, research, and practice issues involved in identifying and assessing sources of conflict. Designing and implementing intervention plans in organizations and groups experiencing conflict will be addressed. You will learn about organizational development and organizational psychology as they relate to businesses, non-profit organizations, governmental agencies, municipalities, and community groups. Causes and consequences of conflict within organizations, dispute systems assessment and design, and how conflict resolution professionals work as interveners and agents of change will be a primary focus. This course will prepare you to identify your own professional consultation strengths and interests, assess conflict, and build and evaluate dispute resolution systems.

To successfully complete the microcredential and earn a digital badge, you must complete course assignments and receive an overall score of 80%.