Interpersonal Conflict Skills and Strategies

College of Health and Human Sciences

Description

This course develops communication theories and interpersonal skills essential for conflict resolution. Students strengthen durable skills such as collaboration, problem-solving, and emotional intelligence while learning to analyze, manage, and de-escalate interpersonal conflict. Content emphasizes ethical decision-making and the influence of culture, power, and emotion on communication. The learning experience requires approximately 45 hours and prepares learners to apply conflict management strategies across personal and professional settings.

Successful completion of course assignments with an overall score of 80% or higher qualifies learners to earn the microcredential and a verified digital badge.